Effective: December 1, 2015
We take the security of your data very seriously at HelloCrowd. As transparency is one of the principles on which our company is built, we aim to be as clear and open as we can about the way we handle security.
If you have additional questions regarding security, we are happy to answer them. Please write to firstname.lastname@example.org and we will respond as quickly as we can.
We place strict controls over our employees’ access to the data you and your users make available via the HelloCrowd's services, as more specifically defined in your agreement with HelloCrowd covering the use of the HelloCrowd services ("Customer Data"), and are committed to ensuring that Customer Data is not seen by anyone who should not have access to it. The operation of HelloCrowd's services requires that some employees have access to the systems which store and process Customer Data. For example, in order to diagnose a problem you are having with the HelloCrowd's services, we may need to access your Customer Data. These employees are prohibited from using these permissions to view Customer Data unless it is necessary to do so. We have technical controls and audit policies in place to ensure that any access to Customer Data is logged.
All of our employees and contract personnel are bound to our policies regarding Customer Data and we treat these issues as matters of the highest importance within our company.
HelloCrowd conducts background checks on all employees before employment, and employees receive privacy and security training during onboarding as well as on an ongoing basis. All employees are required to read and sign our comprehensive information security policy covering the security, availability, and confidentiality of the HelloCrowd services.
The following security-related audits and certifications are applicable to the HelloCrowd services:
- PCI: HelloCrowd is not currently a PCI-certified Service Provider. We are a PCI Level 4 Merchant and have completed the Payment Card Industry Data Security Standard’s SAQ-A, allowing us to use a third party to process your credit card information securely.
The environment that hosts the HelloCrowd services maintains multiple certifications for its data centers, including ISO 27001 compliance, PCI Certification, and SOC reports. For more information about their certification and compliance, please visit the Google Cloud Services Website.
Security Features for Team Members & Administrators
In addition to the work we do at the infrastructure level, we provide Administrators of paid versions of HelloCrowd's services with additional tools to enable their own users to protect their Customer Data.
Detailed access logs are available both to users and administrators of paid teams. We log every time an account signs in, noting the type of device used and the IP address of the connection.
Team Administrators and owners of paid teams can review consolidated access logs for their whole team. We also make it easy for administrators to remotely terminate all connections and sign out all devices authenticated to the HelloCrowd services at any time, on-demand.
Single Sign On
Users can enable Google Apps for Domains as their authentication provider.
Users of HelloCrowd have full control over the retention of all data related to their event.
Deletion of Customer Data
HelloCrowd provides the option for Users to delete Customer Data at any time during a subscription term. Within 24 hours of User initiated deletion, HelloCrowd hard deletes all information from currently-running production systems. HelloCrowd services backups are destroyed within 14 days.
Return of Customer Data
Information about the export capabilities of the HelloCrowd services can be found at our Help Center.
Data Encryption In Transit and At Rest
The HelloCrowd services support the latest recommended secure cipher suites and protocols to encrypt all traffic in transit. Customer Data is encrypted at rest.
We monitor the changing cryptographic landscape closely and work promptly to upgrade the service to respond to new cryptographic weaknesses as they are discovered and implement best practices as they evolve. For encryption in transit, we do this while also balancing the need for compatibility for older clients.
We understand that you rely on the HelloCrowd services to work. We're committed to making HelloCrowd a highly-available service that you can count on. Our infrastructure runs on systems that are fault tolerant, for failures of individual servers or even entire data centers. Our operations team tests disaster-recovery measures regularly and staffs an around-the-clock on-call team to quickly resolve unexpected incidents.
Customer Data is stored redundantly at multiple locations in our hosting provider’s data centers to ensure availability. We have well-tested backup and restoration procedures, which allow recovery from a major disaster. Customer Data and our source code are automatically backed up nightly. The Operations team is alerted in case of a failure with this system. Backups are fully tested at least every 90 days to confirm that our processes and tools work as expected.
In addition to sophisticated system monitoring and logging, we have implemented two-factor authentication for all server access across our production environment. Firewalls are configured according to industry best practices and unnecessary ports are blocked by configuration with Google Firebase Rules.
We perform automated vulnerability scans on our production hosts and remediate any findings that present a risk to our environment. We enforce screens lockouts and the usage of full disk encryption for company laptops.
HelloCrowd maintains an extensive, centralized logging environment in its production environment which contains information pertaining to security, monitoring, availability, access, and other metrics about the HelloCrowd services. These logs are analyzed for security events via automated monitoring software, overseen by the security team.
Incident Management & Response
In the event of a security breach, HelloCrowd will promptly notify you of any unauthorized access to your Customer Data. HelloCrowd has incident management policies and procedures in place to handle such an event.
External Security Audits
We contract with respected external security firms who perform regular audits of the HelloCrowd services to verify that our security practices are sound and to monitor the HelloCrowd services for new vulnerabilities discovered by the security research community. In addition to periodic and targeted audits of the HelloCrowd services and features, we also employ the use of continuous hybrid automated scanning of our web platform.
Product Security Practices
New features, functionality, and design changes go through a security review process facilitated by the security team. In addition, our code is audited with automated static analysis software, tested, and manually peer-reviewed prior to being deployed to production. The security team works closely with development teams to resolve any additional security concerns that may arise during development.